USU SOFTWARE AG (FRA:OSP2) USU recognized in 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools

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14/09/2021 11:02

DGAP-News: USU Software AG / Key word(s): Study
USU recognized in 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools

14.09.2021 / 11:02
The issuer is solely responsible for the content of this announcement.

USU is the only German manufacturer among 11 global vendors listed in the report

Moeglingen/Germany, September 14, 2021.

USU, a leading provider of IT and customer service management solutions, today announced that it has been recognized in the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools. Of the 11 vendors evaluated, USU is the only German ITSM tool vendor to be included.

The Gartner report says, "ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services and the IT organization's responsibility in delivering business value with these services." Customer satisfaction plays a decisive role when choosing a new ITSM tool. What customers say about the tool and its vendor have an impact. According to Gartner Peer Insights, USU IT Service Management achieves an excellent customer satisfaction rating of 4.9 out of 5.0 based on 48 reviews ( as of 14 September 2021): Go to USU IT Service Management's customer ratings on Gartner Peer Insights.

"We are proud to be mentioned in the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools," said USU Management Board member Dr. Benjamin Strehl. "For us, an ITSM solution is a crucial part of holistic IT management to ensure a quick return on project investment. That's why, in addition to supporting core ITSM processes, we offer complementary integrated solutions for other disciplines such as software asset management, IT service monitoring, IT financial management, and knowledge management."

This press release is available at https://www.usu.com.

A more detailed blog article highlights three key findings from the 2021 Gartner(R) Magic Quadrant(TM) for IT Service Management Tools from USU's perspective.

Gartner, "Magic Quadrant for IT Service Management Tools", Rich Doheny, Keith Andes, Chris Matchett, August 30, 2021.

Gartner Disclaimer:
GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today's digital world. Global organizations use our solutions to cut costs, become more agile and reduce risks - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future.

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com


USU Solutions Inc.
Evonne Wetzner
Marketing Director
Email: evonne.wetzner@usu.com

USU Software AG
Dr. Thomas Gerick
Corporate Communications Manager
Email: thomas.gerick@usu.com

USU Software AG
Investor Relations Manager
Falk Sorge
Email: falk.sorge@usu.com

14.09.2021 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language: English
Company: USU Software AG
71696 Möglingen
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: info@usu-software.de
Internet: www.usu-software.de
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
EQS News ID: 1233174

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1233174  14.09.2021