4me, Inc. Acquires StatusCast to Enhance ITSM Platform with Incident Management Features

SANTA BARBARA, CA - In a strategic move to amplify its IT Service Management (ITSM) offerings, 4me®, a leading SaaS-based Service Management software provider for the modern enterprise, has acquired StatusCast™, a renowned cloud-based incident management solutions provider. This acquisition is set to bolster 4me's position in the ITSM market by integrating real-time technology service status updates aimed at IT teams, service providers, and customers.

According to Kevin McGibben, CEO of 4me, the integration of StatusCast’s incident management and status update capabilities with 4me’s core ITSM functionalities seeks to enhance the operational prowess of IT teams, furthering the company's mission to improve productivity and customer experience. Eric Warth, VP of Operations at StatusCast, expressed excitement over joining 4me, emphasizing the synergy between both companies' missions to improve communication efficiency and focus on incident management over communication hurdles.

The merger promises several benefits, including real-time service status notifications and visuals of IT service catalog status, aimed at reducing mean time to resolution (MTTR) for outages and service degradations. These offerings are expected to enrich service level agreements (SLAs) management and incident management capabilities for MSPs, Network Operations Centers, and service desk teams.