Agilence Secures Silver Stevie® Award for Outstanding Customer Service

Agilence, Inc., a leader in loss prevention and operations analytics for retail, grocery, and restaurant sectors, has received the 2024 Silver Stevie® Award for Customer Service Department of the Year. This marks the seventh successive year the company's Customer Success team has earned a Stevie® Award. The award reflects Agilence's continuous dedication to exceptional service and support for its clientele.

Key achievements contributing to this year's award include maintaining a Net Promoter Score of 65, which is 63% above the average in the SaaS industry. Furthermore, the company has achieved a 97% customer retention rate and a perfect 100% training satisfaction score. The company's prompt support was highlighted by their capability in reducing the average case resolution time to merely 11 hours and resolving 99.5% of support tickets. Additional noted improvements were the redesign of the 'Watercooler' community portal and innovative community-building initiatives such as Jam sessions and Office Hours for Agilence users.

CEO Russ Hawkins credits the consistent innovation and dedication of the Customer Success team for continuously raising the standards of customer service, which has been instrumental in winning the Silver Stevie® Award.