Balto Named Automation Solution of the Year 2024 at CCW Excellence Awards

ST. LOUIS, MO / ACCESSWIRE / June 6, 2024 / Balto, the pioneer in real-time guidance for contact centers, has been honored with the Automation Solution of the Year award at the 2024 CCW Excellence Awards.

The CCW Excellence Awards celebrate innovation and excellence in the contact center industry. They honor companies and executives who significantly contribute to improving operations, creativity, and overall industry standards.

Marc Bernstein, Balto's Founder and CEO, remarked on the rapid advancements in automation technology, stating, "AI is nearing or even exceeding human capabilities in areas such as notetaking and scoring quality forms. The challenge is to integrate these technologies seamlessly into users' workflows."

Customer Management Practice President Mario Matulich praised the finalists for their dedication to operational excellence, stating that the 2024 Awards highlight stories of resilience and perseverance within the profession.

The award was presented on June 4 during the CCW Excellence Awards Gala at Customer Contact Week (CCW) Las Vegas. This event is a key gathering for professionals in the customer contact industry, focusing on emerging trends and technologies.