Balto Named Finalist for Automation Solution of the Year at 2024 CCW Excellence Awards

Balto, a pioneer in real-time guidance for contact centers, has been recognized as a finalist for the Automation Solution of the Year at the 2024 CCW Excellence Awards. The St. Louis-based company is celebrated for integrating advanced AI technologies into practical solutions for contact center operations.

The CCW Excellence Awards are designed to promote higher standards within the contact center industry by acknowledging innovative companies and leading professionals. These awards also recognize creativity and operational excellence. Marc Bernstein, founder and CEO of Balto, expressed pride in the advancements in automation capabilities that are nearing or exceeding human performance in functions such as notetaking and data management.

The CCW Excellence Awards Gala, where the winners will be announced, will take place on June 4 during the Customer Contact Week in Las Vegas. This event is a significant gathering for professionals in the customer contact field to discuss emerging trends and technologies. Alongside the awards, Marc Bernstein is set to lead a session titled "The Future of AI in the Contact Center" at the same event.