Black Box Intelligence Announces New Leadership to Drive Growth

Black Box Intelligence™, a prominent player in providing market insights and customer experience solutions for the restaurant sector, declared the appointment of Mark Dillon as the new Chief Executive Officer (CEO) and Board Member. This strategic move occurs as David Cantu steps down from his CEO role but maintains his presence on the board. Dillon, with an extensive background of 25 years in leading software and technology companies, recently spearheaded the AI company PowerReviews towards a successful acquisition.

Dillon emphasizes the potential of Black Box Intelligence's GuestXM platform in harnessing customer feedback, workforce data, and financial insights to aid restaurant operators in making informed decisions for business enhancement and growth. Alongside Dillon, Joe Henson joins as the Chief Product and Technology Officer, adding his 25 years of experience in product and technology leadership to the team. Henson's expertise in AI and analytics is poised to strengthen the company's technical capabilities significantly.