on Ciklum
Ciklum and NiCE Collaborate to Enhance Enterprise Customer Service with AI
On October 27, 2026, Ciklum, a global Experience Engineering firm, announced a strategic partnership with NiCE to improve enterprise customer experiences across EMEA using agentic AI. The collaboration aims to transition AI from pilot programs to live operations, integrating it with existing channels, data, and systems.
The partnership combines NiCE's CXone platform and Cognigy's AI capabilities with Ciklum's engineering and experience design expertise. This initiative promises faster resolutions, enhanced team productivity, and reduced operational friction by automating repetitive tasks and connecting AI with contact-centre systems.
Prominent figures from Ciklum and NiCE emphasize the benefits of unified AI and human agent operations, highlighting improved customer outcomes and meaningful employee work. This partnership is set to address complex service challenges and deliver significant business results.
R. H.
Copyright © 2026 FinanzWire, all reproduction and representation rights reserved.
Disclaimer: although drawn from the best sources, the information and analyzes disseminated by FinanzWire are provided for informational purposes only and in no way constitute an incentive to take a position on the financial markets.
Click here to consult the press release on which this article is based
See all Ciklum news