Dura Software Portfolio Companies DVSAnalytics and Infinity CCS Announce Strategic Partnership

Dura Software's entities, DVSAnalytics and Infinity CCS, have declared a strategic alliance aimed at enhancing contact center software solutions globally. This partnership combines the strengths of both companies to offer an expanded suite of Workforce Engagement Management (WEM) tools. Infinity CCS, from the UK, introduces its interaction management software, Maestro, featuring agent guidance solutions, AI-powered training tools, and technology-agnostic integrations. On the other hand, DVSAnalytics specializes in WEM applications for contact centers, including call and screen recording, quality management, and speech analytics through its Encore brand.

The collaboration is structured around a reseller agreement, aiming to broaden their market reach and better meet the needs of a more extensive partner network and client base. CEO Chris Williams expressed enthusiasm for the partnership, highlighting the potential to create a comprehensive contact center solution suite that improves efficiency and customer interaction excellence. The partnership stands as a significant milestone for both companies, promising to leverage Infinity's recent rebranding and DVSAnalytics' growth in the WEM market to deliver enhanced value to their customers.