Electronic Team, Inc. Launches New Team Management Feature for HelpWire

Electronic Team, Inc., a leading provider of remote control software solutions, has introduced an innovative team management feature for its HelpWire platform. This addition aims to streamline the distribution of workload among remote support technicians by offering new functionalities such as Teammate Invites, Role Hierarchy, Company Profiles, Cross-team Access, and Centralized Contacts. The feature is designed to make the addition and management of remote support personnel simpler and more efficient.

With the newly launched Team Management tools, HelpWire now allows for the expansion of tech support teams through single or bulk email invitations, the definition of distinct roles within organizations to facilitate clear operational structures, and the customization of company profiles for a more professional client interaction. It also enables Company Owners to manage their teams or join other companies as Support Operators, ensuring the continuity of client support by allowing any team member to step in when necessary.

This enhancement is set to improve task resolution speeds and ease the administrative burden on teams, providing a user-friendly interface that does not demand extensive training. Available now, the feature set is offered completely free to all HelpWire users, demonstrating Electronic Team, Inc.’s commitment to elevating remote support functions for organizations worldwide.