GlobalData Unveils White Paper on AI-Driven Voice Evolution

At MWC 2026 in Barcelona, Andy Hicks, Senior Principal Analyst at GlobalData, released a new white paper titled "Reinventing Voice: A Converged, AI-Enabled, and Multimodal Voice Core for the Next Generation of Telecommunications." The study emphasizes the importance of a fully converged voice network in the AI era, allowing operators to innovate and enhance the value of voice services.

With the uneven global evolution of network standards, operators face the challenge of maintaining 2G and 3G services alongside newer technologies like 4G and 5G. A fully converged voice network is essential, addressing these challenges and facilitating a smooth transition from virtual machines to containerized environments, reducing total cost of ownership.

The paper outlines three stages of AI integration with voice services. Initially, AI enhances call quality. The next stage introduces features like real-time translation without additional hardware. Finally, multimodal services such as interactive support emerge, transforming voice services significantly.