Health Plans to Increase Tech Spending by 23% in 2025, Finds Black Book Research Survey

More than 5,000 health plan IT clients evaluated around 400 software firms, advisors, and service vendors in Black Book Research's 15th Annual Payer Survey on Customer Experience and User Satisfaction. The survey, which included two-thirds of all U.S. payers, forecasts a 23% rise in IT and services spending for the next budget year.

Key investment areas are data analytics, outsourcing, cybersecurity, and AI solutions. Black Book has named the top IT and outsourcing companies in the payer market based on their extensive survey of managed care organizations.

"This proactive approach underscores the commitment of health plans to harness cutting-edge technologies to enhance operational efficiency and meet evolving industry demands," said Doug Brown, President of Black Book.

Over 5,200 health plan users participated in the crowdsourced polling. Vendors were evaluated on 18 key performance indicators, including data security, customer support, and product implementations. The leading vendors for 2024 were highlighted across various categories including AI solutions, wellness outreach, and telehealth services.

Detailed methodology and ratings are available at Black Book Market Research.