Invosys Forms Strategic Partnership with Xima to Elevate Customer Experience

Invosys, a trailblazer in communication technologies, has declared a new partnership with Xima, known for cloud-based contact center solutions. This collaboration aims to redefine customer experience standards in the business sector. As Invosys integrates Xima's solutions, customers will gain access to advanced features aimed at enhancing customer service efficiency and effectiveness.

Jane Anderson, CEO of Invosys, emphasized the strategic value of this alliance, stating it will allow Invosys to expand its platform capabilities and set new industry benchmarks in customer service excellence. The partnership promises to bring enterprise-grade features such as skills-based routing, queue callback, and superior workforce applications to businesses at a competitive price.

The collaboration will also enhance analytical capabilities, providing businesses with valuable insights through detailed call volume, handling times, and customer satisfaction data. These metrics are crucial for strategic decision-making to improve customer interaction and satisfaction levels.