LDLC Awarded for 11th Consecutive Year: Excellent Customer Service

On November 15, 2024, LDLC, the leading seller of IT and high-tech products in France, was once again crowned Customer Service of the Year in the Technical Products Distribution category. With an impressive score of 19.71 out of 20, the company stands out for its exceptional performance in customer service, confirming the importance it places on customer satisfaction.

LDLC's staff of 60 advisors located in Limonest demonstrates remarkable efficiency. Available six days a week, the team handles more than 550,000 requests annually with a response time of just 14 seconds. This efficiency ensures that 85% of problems are resolved on the first contact.

With over 30,000 references and a renewed commitment, LDLC continues to improve the customer experience. The recent extension of the warranty on its products reinforces this objective, marking a significant step forward in its after-sales service.