Outvio Unveils AI-Powered Customer Support Platform for eCommerce

Outvio, an established leader in post-purchase solutions for online retail, announced the launch of Outvio Desk on April 3, 2024. Aimed at redefining customer support within the eCommerce industry, Outvio Desk is an AI-powered platform designed specifically for online stores to manage customer interactions comprehensively. This new platform integrates directly with Outvio’s suite of eCommerce tools, intending to streamline the customer journey from purchase to post-purchase.

The platform distinguishes itself with unique features such as AI-guided automation for resolving repetitive tasks, including delivery issues, without manual intervention. Additionally, Outvio Desk's comprehensive data collection capabilities span customer information, orders, deliveries, and return/exchange processes. It further expands its reach by incorporating social media channels like Facebook, Instagram, and WhatsApp, allowing seamless customer interactions across various platforms.

Outvio Desk introduces an innovative pricing strategy by offering unlimited agents and ticket processing without additional fees, aiming to enhance operational efficiency for eCommerce businesses. Reports from early adopters in Europe and the U.S. indicate significant reductions in both the time needed to resolve customer queries and the number of agents required, leading to improved customer satisfaction and operational efficiency.

Outvio’s introduction of Outvio Desk marks a significant step towards optimizing eCommerce customer support, with CEO Juan Borras emphasizing its role in transforming customer support into a strategic asset. This launch reflects Outvio’s continued commitment to innovation in the eCommerce sector, promising enhanced customer experiences and operational efficiencies for online businesses.