Serviceware SE Sees Strong Growth Driven by AI

Serviceware SE has reported a significant revenue growth of 10.3% year-over-year for the first half of 2024/2025, meeting expectations with EUR 55.5 million. The growth was largely fueled by a 30.5% increase in SaaS and service revenues, reaching EUR 42.8 million. This rise was attributed to the shift from license to SaaS and the demand for Serviceware's AI-native Enterprise Service Management platform.

New customer acquisitions in sectors like banking, industry, and education, as well as expansion in international markets, notably with a Fortune Global 500 client in Asia and a first deal in North America, contributed to a 21.3% increase in order backlog to EUR 97.8 million.

The EBITDA margin showed a slight improvement, rising from 3.2% to 3.4%. Although investments in SaaS transformation and international expansion somewhat constrained further margin improvement, the emphasis on AI integration and SaaS is seen as a positive strategic focus for future profitability.