USU Software AG Secures New Customer in Medical Technology for IT Service Management

On February 6, 2025, USU Software AG announced a new partnership with a leading laboratory automation solutions provider. The medical technology giant chose USU's IT Service Management Suite (ITSM) for a comprehensive IT reorganization. The new platform will operate as Software as a Service (SaaS), enhancing transparency and efficiency through features such as a Configuration Management Database and IT Asset Management.

The decision was influenced by USU's robust software performance, local presence, and the expertise of its team. The implementation will begin with core functions, expanding to include IT Self-Service and various management modules. Achim Rudolph, USU's Senior VP, expressed confidence in providing a scalable solution for the customer's future growth.