Vodafone Ireland Completes Unified Platform Transformation with Amdocs, Enhancing Customer Experience and Operational Efficiency

Vodafone Ireland has successfully completed a unified platform transformation with Amdocs, integrating mobile and fixed communication services into a single system. This new platform aims to enhance customer experiences and improve operational efficiency.

The consolidated system provides a comprehensive customer view, enabling front-line agents to make informed decisions, reduce errors, and streamline processes. This leads to a more automated, quicker, and consistent customer journey.

"This project with Amdocs is a strategic component of our digital transformation, providing a solid foundation for innovation and next-generation experiences," said Mairead Cullen, IT Director at Vodafone Ireland. "The solution enhances customer experience through full omnichannel sales and support."

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, highlighted the significance of integrating mobile and fixed services into one platform. The transformation simplifies and automates operations, creating seamless customer experiences across Ireland.